{"id":7116,"date":"2021-12-27T09:36:45","date_gmt":"2021-12-27T09:36:45","guid":{"rendered":"http:\/\/4sightgroup.flywheelsites.com\/terms\/"},"modified":"2025-02-20T10:28:57","modified_gmt":"2025-02-20T09:28:57","slug":"terms","status":"publish","type":"page","link":"https:\/\/4sight.group\/en-mt\/terms\/","title":{"rendered":"Terms and Conditions 4Sight"},"content":{"rendered":"\n
\n

\u2013 All goods and services are sold under the company\u2019s standard T&Cs and those laid down by the respective manufacturers.
\u2013 All packs of hours quoted for IT prepaid services and ERP implementation or customisation packs, as well as ERP Service level agreements, are prepaid and not refundable.
– Service is only provided if the customer account has a positive balance of hours.
\u2013 Quotes about the hardware are only confirmed upon receipt of a 50% deposit.
\u2013 Balance is to be paid on delivery, and installation is not included.
\u2013 Installation is carried out at our standard hourly rate at the time of issue.
\u2013 All retainers are bound to their respective agreement
\u2013 8% interest will be charged on all invoices over 30 days.<\/p>\n\n\n\n

Payment<\/strong><\/p>\n\n\n\n

– Deposits can be paid via online transfer on the account details on the invoice or quote.
– Payment terms for services are on the invoice according to the credit terms you have with us.
– Onsite presence retainers are to be paid monthly in advance.
– Please quote our invoice number when paying online.<\/p>\n\n\n\n

SLA T&C<\/strong><\/p>\n\n\n\n

Client requests for services not related to Odoo functional issue resolution and related intervention include (but are not limited to<\/span>) the following areas, which are out of the scope<\/span> of this agreement:<\/p>\n\n\n\n

1. Version upgrades.
2. Business change requests (new or adapted requirements).
3. Training and business enablement.
4. Rectifying data\/configurations through incorrect use of the system.
5. Configuration changes.
6. Issues arising from client use of the Studio app.
7. The issues originating from customisations not developed by Us, unless explicitly specified in this agreement otherwise.<\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

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