Client: MRecruitment
Project Type: IT Support
Sector: Recruitment and Employment Services
Intro
MRecruitment is a recruitment agency based in Malta offering different recruitment options to cater the different needs of their clients, both subcontracted and direct recruitment/employment.
The agency provides recruitment options across numerous industries, offering innovative approaches spans across varied sectors, identifying good quality candidates for their clients.
Project Details
MRecruitment approached 4Sight Group in 2021 looking for a key ally to handle their day-to-day IT requirements.
4Sight Group ensures MRecruitment’s daily IT operations, encompassing Level 1 to Level 3 IT support, guaranteeing full access to portals, solving login issues, and mitigating any connection difficulties. Level 1 requirements are on the line of desktop assistance as login issues, hardware and software installation, correct SharePoint permissions, centralised printer solutions and WiFi solutions; level 2 requirements are on the line of more intricate tasks like accessing to SharePoint and troubleshooting DNS issues.
In addition to the day-to-day IT support, 4Sight Group also develop and implements projects to enhance and robust MRecruitment’s IT infrastructure.
Services Provided
IT Support
IT Maintenance
Network Maintenance
Installations
Troubleshooting
Backup Solutions
Cybersecurity Consultancy
Levels of IT Support Provided
Level 1
Cover an array of IT support from basic user assistance as login issues to hardware and software installation.
Level 2
Cover an array of troubleshooting requirements on the line of intricate tasks like accessing to SharePoint and troubleshooting DNS issues.
Level 3
Expert assistance covers purely networking, firewalls and cybersecurity.
Day-to-Day IT Solutions
4Sight Group's core objective is to ensure the overall efficiency and reliability of MRecruitment’s IT infrastructure, maintain a proactive approach to its IT needs, foster effective communication channels, and ensure operations remain functional and efficient.
During 2024, 4Sight Group implemented a monitoring system to remotely manage, check, and backup MRecruitment’s network keeping their systems up to date, mitigating issues and reducing downtime.
The implementation process kicks off by checking MRecruitment’s devices to properly set up the monitoring system. As part of the process, 4Sight Group onboarded new devices and completed the implementation process by adding an antivirus setup and Office 365 backups on each device. To complete the implementation process, 4Sight Group assigned a team to go to MRecruitment’s building and check that the IT infrastructure works as it should.
4Sight Group ensures that MRecruitment’s IT infrastructure runs smoothly and securely, highlighting a positive synergy in addressing challenges and supporting MRecruitment’s IT objectives. This partnership ensures the range of support that 4Sight Group can directly provide to MRecruitment is effectively delivered.
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