Client: The Malta Further and Higher Education Authority
Project Type: IT Support
Sector: Education
Intro
The Malta Further and Higher Education Authority, MFHEA, stands as an indicator of educational excellence, fostering the development and achievement of higher education across Malta. As an international authority, MFHEA is entrusted with the pivotal responsibility of ensuring and upholding rigorous quality standards within the realm of education.
MFHEA plays an indispensable role in shaping the educational landscape, both nationally and on the global stage, nurturing a culture of quality education that empowers individuals to embrace confident futures.
Project Details
The Malta Further and Higher Education Authority approached 4Sight Group in 2021 looking for a key ally that can handle their day-to-day IT requirements.
4Sight Group ensures MFHEA’s daily IT operations, encompassing Level 1 and Level 2 IT support, guaranteeing full access to portals, solving login issues, and mitigating any connection difficulties. Level 1 requirements are on the line of desktop assistance as login issues, hardware and software installation, correct SharePoint permissions, centralised printer solutions and WiFi solutions; level 2 requirements are on the line of more intricate tasks like accessing to SharePoint and troubleshooting DNS issues.
In addition to the day-to-day IT support, 4Sight Group also collaborates closely with the MFHEA in-house IT department to support their projects adding an extra hand of skillsets to specific areas.
Services provided
IT Support
IT Maintenance
Installations
Troubleshooting
Levels of IT Support Provided
Level 1
Cover an array of IT support from basic user assistance as login issues to hardware and software installation.
Level 2
Cover an array of troubleshooting requirements on the line of intricate tasks like accessing to SharePoint and troubleshooting DNS issues.
Day-to-Day IT Solutions
4Sight Group's core objective is to ensure the overall efficiency and reliability of MFHEA IT infrastructure, maintaining a proactive approach to its IT needs and fostering effective communication channels, ensuring operations remain functional and efficient.
4Sight Group also plays a key role in coordinating communication between MFHEA and the Malta Information Technology Agency, MITA, running as an administrator, requesting and ensuring seamless coordination for any IT works handled by MITA.
By working in direct collaboration with MITA, 4Sight Group ensures that the IT infrastructure of MFHEA runs smoothly and securely, highlighting a positive synergy in addressing challenges and supporting MFHEA’s IT objectives. This partnership ensures the extent of support that 4Sight Group can directly provide to MFHEA is effectively delivered.
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